Studio 360° — Terms & Conditions

Effective date: October 22, 2026 · Version: 1.0

These terms are the agreement between you and Cinegraph Media LLC when you book a session, buy a package, or buy an add-on at Studio 360°. You accept them by ticking the box at checkout. A separate box asks you to accept the Studio 360° Guest Media Release (shown at checkout), which covers how your footage may be used. Our Privacy Policy (https://cinegraph.media/privacy) explains how we handle your information.

Please read section 10 (limits on liability) and section 12 (disputes). They limit what either of us can claim from the other.

1 · Who you're agreeing with

Studio 360° is an interview and media studio operated by Cinegraph Media LLC, a Colorado limited liability company (Colorado SOS ID 20228229697) ("we", "us"). Cinegraph Media LLC is the only company you're contracting with. The Studio 360° name and logo belong to Devous Media Holdings LLC, and we use them under our rights to do so. The studio sits inside the ACA Business Club. Neither Devous Media Holdings LLC nor the club is a party to this agreement or responsible for our obligations.
Where: ACA Business Club, 905 Garden of the Gods Rd, Colorado Springs, CO 80907.
"You" means the person who books, and the business you book for. If you book for a business, you confirm you're allowed to bind it, and you and the business are both responsible under these terms.
You must be 18 or older to book or to appear on camera.

2 · Booking and payment

Payment is taken when you book, by card through our secure checkout (processed by Stripe). The price shown at checkout, including any tax we're required to charge, is the total you pay.
All Studio 360° packages are one-time purchases, not subscriptions. Nothing renews.
The Spotlight (a 1-hour interview edited into a 15-minute spotlight video) is free for ACA Business Club members with a valid member code. For everyone else it's the price shown at checkout.
Member codes cover the free Spotlight only. Paid packages and add-ons are full price for everyone.
Codes: only codes we publish are valid offers. A code works only on the products it's set up for, one code per order, and codes can't be combined or exchanged for cash.
Priority Booking Upgrade (one-time add-on): when you buy it, we're alerted and offer you the earliest filming slot we have. It changes scheduling only, not what's in your package, and it doesn't guarantee a particular date.
Larger packages (Studio Sprint™, The Authority™, The Signal Lab, Executive Authority) are scoped and confirmed in writing when you book. Where that written scope differs from these terms, the written scope wins for that package.
Scripts lock 48 hours before filming. If your session uses a script, changes in the last 48 hours may not make it in. The Spotlight has no script: we choose the questions with you on the day.

3 · Rescheduling, cancelling and missed sessions

What happens	Free Spotlight	Paid session
You reschedule or cancel 48 hours or more ahead	Free; we rebook you	Free to reschedule, or cancel for a full refund of that session
You cancel with less than 48 hours' notice, or don't show up	Your free Spotlight is used up. To book again, you pay the standard non-member price of $450	A $150 re-booking fee applies before we book your new time. Your session is not forfeited: what you paid still counts
We cancel	We rebook you free	You choose a full refund or a free new date

Why the fees: your studio time, crew and set-up are held for you alone, and a late gap usually can't be refilled. The fees are our honest estimate, made now, of what a late cancellation or no-show costs us; that cost is hard to measure case by case.
We never charge your card for a re-booking fee without your say-so. It's paid when you book your new time.
If you don't rebook a paid session after a late cancellation or no-show, what you paid stays with you as a credit toward a Studio 360° session until 90 days after the missed session. After that date the credit expires and isn't refunded. We'll email you before it expires.
Running late: your session still ends at its booked time. If you'll be more than 10 minutes late, reply to your reminder email.
Emergencies: if a genuine emergency stops you coming, tell us as soon as you can. We may waive a fee at our discretion; asking costs nothing.

4 · What you get, and when

The Spotlight - A 1-hour interview filmed on a clean white background, edited into a 15-minute spotlight video. - Nothing is published until you approve it. Once you approve, we publish it on the Studio 360° YouTube channel and send you the link to share. The free Spotlight is delivered as that link, not as a video file. - If you decide not to approve publication, we still deliver your Spotlight to you privately, and we don't publish or use any footage from that session.

Upgrades from the same session - Extended Cut: the 15-minute release plus 12 social-ready clips (30–45 seconds each) cut from the spotlight. - Director's Cut: the 15-minute release, 2 in-depth cuts (2–3 minutes each) and 25 social-ready clips (30–45 seconds each), counted separately from the Extended Cut's 12. - "Total Signal" bundle: the Director's Cut plus the Raw Footage Buy-Out at the bundled rate. The bundled rate exists only as part of this bundle. - Edited Full Interview: the whole interview as one continuous, colour-graded, audio-synced video file. - Raw Footage Buy-Out: the unedited camera files from your session. - The Extended Cut and the Director's Cut both include the full-quality 15-minute Spotlight as a file. - Not included in any package: custom logos, QR codes, on-screen contact details, or a formal "Hi, I'm…" intro. Those come with The Art Direction Upgrade, a paid add-on after filming.

Timing - First cut: within 5–7 business days after filming. - After you approve: final video and clips within 5 business days. - These are our normal times, not guarantees. If we'll miss one, we'll tell you and give you a new date.

Cancelling an upgrade: you can cancel an upgrade for a full refund until we start editing it. Once editing has started, it isn't refundable, but the revision rights in section 5 still apply.

5 · Reviewing your video, and revisions

Your cut is shared on a private, view-only link that is yours alone. Until each guest has their own review link, review copies are kept in a shared review space that holds only the guest currently in review. You can watch your cut and leave notes, but not download it. Download links come after you approve.
Every package includes 2 rounds of revisions. Revisions are for getting the facts and the story right.
Beyond 2 rounds, or work outside your package, is billed at $250 per hour. We'll tell you before any billable work starts, and do it only with your OK.
We direct the edit. You're the expert on your business; we choose the hooks, order and style. Your notes on accuracy always come first.
Send your notes within 7 days of receiving each cut. If we haven't heard from you by then, we'll remind you once; if we still don't hear back within 3 more days, we'll finalize the edit. We publish your Spotlight only after your written approval (a reply email saying so counts).
AI in editing: we may use AI tools only for small corrections that keep what you meant, like cleaning up audio, extending an existing shot, or fixing a misspoken word in your own voice. We change a word you said only with your OK. We never recreate you or make you say or do something new without telling you and getting your permission first.

6 · Who owns what

Your videos and clips: Cinegraph Media LLC owns the copyright in the videos and clips we make. You get a permanent, worldwide, royalty-free licence to use, copy, share and post them for any lawful purpose of yours and your business, including your website, social channels, ads you run, presentations and sales materials, without asking us. You may trim them, caption them and add your own branding, but please don't edit them in a way that changes what anyone said. Your licence can't be taken back once you've paid for what you're using (the free Spotlight counts as paid).
Buy-Outs: when you've paid in full for the Raw Footage Buy-Out or the Edited Full Interview, we transfer to you the copyright in those files. In return you give us a permanent, non-exclusive licence to keep an archive copy and to keep using the footage as your Guest Media Release allows.
Archive retrieval is access, not ownership. Paying to restore an archived session gets you access to it; owning the files still needs a Buy-Out.
Our methods, question sets, templates, graphics and the Studio 360° branding stay ours. Nothing in these terms lets you use the Studio 360° name or logo, except to say truthfully that your video was made at Studio 360°.
What you bring: you confirm you have the right to show or use anything you bring on camera (logos, products, music, other people's work), and that what you say about your business is true to the best of your knowledge.
No professional advice: we won't add titles, captions or claims that present what you say as medical, legal, financial or other professional advice, or as a guaranteed result.

7 · Footage, storage and emails

Active storage: your session files stay in active storage for 30 days after filming. During that time, Buy-Outs are immediate.
Cold archive: after 30 days, the session moves to cold archive. Archive retrieval restores it to active storage in about 3 business days, for the fee shown at checkout, and you're only charged if retrieval succeeds.
No promise to keep raw footage: we can't guarantee archived material stays available or intact, and we don't promise to keep raw footage beyond the 30-day active window.
AI and other services: we keep your footage on drives and accounts we control. Transcription and editing services (including AI services) process it to help us edit. We don't sell your footage or give it to anyone to use for their own purposes.
Emails: we'll email you about your session, your review, delivery, and the upgrades available from your footage. Upgrade emails are marked as offers and carry an unsubscribe link and our postal address; you can unsubscribe from them at any time. We don't text guests unless you separately opt in.

8 · Studio rules and safety

Arrive 10–15 minutes early. Free parking is in front of the building.
Wardrobe: solid colours work best on our white background; avoid fine pinstripes and neon.
Bringing someone? Tell us in advance. Anyone who appears on camera must accept the Guest Media Release first. No children on set unless we've agreed in advance.
Crew direction: everyone on set follows the crew's safety directions. Studios have cables, light stands and hot lights; watch your step and don't touch, move or adjust equipment.
Damage: if you or your guests damage our equipment or the venue deliberately or by ignoring the crew's directions, you pay the reasonable cost of repair or replacement. Ordinary accidents are on us.
The building: the ACA Business Club's building rules apply while you're there.
Conduct: we may stop or end a session if anyone on set is unsafe, abusive, harassing or impaired by alcohol or drugs. If we end a session for that reason, there's no refund and any free Spotlight is used up.
Tell us before your session about anything we should know to keep you safe (mobility, light sensitivity, a medical condition you'd like us to know about).

9 · Healthcare, legal, financial and other regulated professionals

Don't share patient or client information on camera (names, faces, stories that identify them, or health details), and don't bring patients or clients to appear unless we've agreed in writing in advance.
You're responsible for what your profession's advertising rules allow you to say. We may decline to publish, or ask you to approve an edit of, anything that looks like it breaks those rules.

10 · Limits on liability (please read)

10.1 What we're responsible for. We'll provide our services with reasonable care and skill.

10.2 If footage is lost or unusable before delivery because of a fault on our side, we'll re-film at no charge or, if you prefer, refund what you paid for the affected items. That is your remedy for lost or damaged footage.

10.3 Cap. Except as stated in 10.5, our total liability to you for everything connected with your booking is limited to the greater of (a) the amount you paid us for that booking, or (b) $500.

10.4 Indirect losses. Except as stated in 10.5, neither of us is liable to the other for lost profits, lost business, lost opportunities, or other indirect or consequential losses.

10.5 What these limits don't cover. Nothing in these terms limits or excludes liability for: (a) bodily injury or death caused by negligence; (b) gross negligence, or willful and wanton conduct; (c) fraud; (d) your payment obligations; (e) your promises in section 6 ("What you bring") and the indemnity in section 11; or (f) anything else the law doesn't allow to be limited.

10.6 Events outside our control. We're not responsible for delays or failures caused by things outside our reasonable control (illness, severe weather, power or internet outages, building closures, platform outages). If that happens, we'll offer you a new date or a refund of what you paid for anything we couldn't deliver.

10.7 Third-party platforms. YouTube, social platforms and Frame.io are run by other companies. We're not responsible for their outages, their removal of content, or how they display or share your video.

11 · Your responsibility for what you bring and say

You'll cover our reasonable costs (including reasonable legal costs) if someone else makes a claim against us because (a) something you brought or showed on camera infringed their rights, (b) something you said on camera about them was false or broke a law or professional rule, or (c) you broke section 8 or 9. We'll tell you promptly about any such claim and let you take part in handling it. This doesn't apply to the extent the claim was caused by our own editing changing what you said.

12 · Disputes

12.1 Talk to us first. If something goes wrong, email [email protected] with the subject "Dispute", saying what happened and what you'd like. We'll reply within 10 business days and work with you in good faith. Neither of us will start a court case until 30 days after that email, unless a deadline is about to run out or urgent relief is needed.

12.2 Card disputes. Please contact us before filing a chargeback; most problems are fixed faster that way. This doesn't limit your rights with your card issuer.

12.3 Where. If we can't resolve it, either of us may take the claim to small claims court in El Paso County, Colorado, if it fits within that court's limit. Otherwise, claims go to the state courts in El Paso County, Colorado, and we both agree to those courts' jurisdiction.

12.4 Law. Colorado law governs these terms, without regard to conflict-of-law rules.

13 · General

Electronic acceptance. Ticking the box at checkout is your electronic signature, and has the same effect as signing on paper (Colorado Uniform Electronic Transactions Act, C.R.S. 24-71.3-101 et seq.). We keep a record of your acceptance: your name, email, booking, the date and time, and the version you accepted.
Whole agreement. These terms, your order confirmation, any written scope for a larger package, and the Studio 360° Guest Media Release are the whole agreement for your booking. If these terms and the Release disagree about how footage may be used, the Release wins.
Changes. We may update these terms for future bookings. The version you accepted applies to your booking.
Transfers. You can't transfer your booking without our OK (just ask; we usually say yes). We may transfer this agreement to a business that takes over the operation of Studio 360°, and we'll tell you if that happens.
Severability. If a court finds any part of these terms unenforceable, that part is limited as little as possible, and the rest still applies.
No waiver. If we don't enforce a term once, we can still enforce it later.
Survival. Sections 6, 7, 10, 11, 12 and 13 continue after your booking ends.
Notices. We'll contact you at the email you gave at booking. You can reach us at [email protected].

14 · Contact

Cinegraph Media LLC (Studio 360°) · [email protected] · 720.204.8547 905 Garden of the Gods Rd, Colorado Springs, CO 80907

Version 1.0 · effective October 22, 2026

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